Refund policy

Return & Refund Policy

Returns

We want you to be satisfied with your purchase. If you are not completely satisfied, you may request a return within 30 days of receiving your order.

To be eligible for a return:

- The item must be unused and in its original condition.

- The item must be returned in its original packaging.

- Proof of purchase is required.

Non-Returnable Items

The following items cannot be returned:

- Gift cards

- Personalized or custom-made products

- Clearance or final sale items

- Items damaged through misuse or normal wear and tear

Return Process

To initiate a return, please contact us at:

Email: hello@benitoliving.com

Phone: +234 708 234 4149

Please include your order number and the reason for your return request.

Do not send items back without receiving return instructions from our support team.

Refunds

Once your return is received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be issued to the original payment method used for the purchase.

Please allow 5–10 business days for the refund to appear in your account after approval.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Include:

- Your order number

- A description of the issue

- Clear photographs showing the problem

We will work to provide a replacement, store credit, or refund where appropriate.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

Shipping charges paid during checkout are non-refundable unless required by applicable law.

Order Cancellations

Orders may be canceled before they are processed and shipped.

Once an order has been shipped, it cannot be canceled and must follow the return process outlined above.

Contact Us

If you have any questions regarding returns or refunds, please contact:

Benito Living